Terms of Service

These Terms of Service ("Terms", "Agreement") govern your access to and use of the WorkWise platform, services, and applications (collectively, the "Service") provided by WorkWise Software Ltd.

1. Definitions and Interpretation

1.1 Definitions

In these Terms, unless the context otherwise requires:

• "Agreement" means these Terms of Service as amended from time to time
• "AI Services" means our artificial intelligence-powered features including CV optimization, content generation, and career coaching
• "Company", "we", "us", "our" means WorkWise Software Ltd, a company incorporated in England and Wales
• "Content" means all information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials
• "Personal Data" has the meaning set out in applicable data protection legislation
• "Services" means all services provided by WorkWise including but not limited to AI-powered career tools, application tracking, and premium features
• "Subscription" means any paid plan or trial period that provides access to premium features
• "User", "you", "your" means the individual or entity that accesses or uses our Services
• "User Content" means Content that you upload, submit, or transmit to or through the Services

1.2 Interpretation

References to statutory provisions include those provisions as amended, extended, or re-enacted. Headings are for convenience only and do not affect interpretation. Words importing the singular include the plural and vice versa.

2. Acceptance and Scope of Agreement

2.1 Binding Agreement

By accessing, browsing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Services.

2.2 Legal Capacity

You represent and warrant that: (a) you are at least 18 years of age; (b) you have the legal capacity to enter into this Agreement; (c) your use of the Services will not violate any applicable law or regulation; and (d) all information you provide is accurate and complete.

2.3 Corporate Users

If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms, in which case "you" will refer to such entity.

3. Service Description and Features

3.1 Core Services

WorkWise provides a comprehensive AI-powered career advancement platform including:

• AI CV Optimization: Intelligent resume analysis and enhancement using advanced language models
• Cover Letter Generation: Personalized cover letter creation and optimization
• Application Tracking: Job application management and progress monitoring
• Interview Coaching: AI-powered interview preparation and practice sessions
• Follow-up Communications: Automated professional correspondence generation
• Resume Builder: Professional template-based resume creation tools
• Career Analytics: Performance insights and application success metrics

3.2 AI Technology Disclaimer

Important: Our AI Services utilize third-party artificial intelligence models and are provided "as-is." While we strive for accuracy, AI-generated content may contain errors, inaccuracies, or inappropriate suggestions. You are solely responsible for reviewing, editing, and verifying all AI-generated content before use. We do not guarantee the effectiveness of AI-generated materials in securing employment or career advancement.

3.3 Service Availability

NO UPTIME GUARANTEE: While we aim to provide reliable service, we make no guarantees regarding service availability, uptime, or uninterrupted access. The Services may be temporarily or permanently unavailable due to maintenance, updates, technical issues, third-party service interruptions, or circumstances beyond our reasonable control. We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time without notice or liability. You acknowledge that internet-based services inherently carry availability risks and use the Services at your own risk regarding service interruptions.

4. Account Registration and Security

4.1 Account Creation

To access certain features, you must create an account by providing accurate, current, and complete information. You agree to promptly update your account information to maintain its accuracy.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must immediately notify us of any unauthorized use of your account or security breach. We are not liable for any loss resulting from unauthorized account access due to your failure to maintain account security.

4.3 Account Termination

We may suspend or terminate your account immediately without notice if you violate these Terms, engage in fraudulent activity, or for any reason. Upon termination, your right to use the Services ceases immediately.

5. Subscription Plans and Billing

5.1 Subscription Tiers

We offer multiple service tiers:

• Free Tier: Limited access to basic features with usage restrictions
• Pro Subscription: Full access to all features and unlimited usage
• Trial Period: 3-day free trial of Pro features for eligible new users

5.2 Billing and Payment

Subscription fees are billed in advance on a recurring basis (monthly, 6-monthly, or annually as selected). By subscribing, you:

• Authorize us to charge your payment method for all applicable fees and taxes
• Agree to provide current and accurate payment information
• Accept responsibility for all charges incurred under your account
• Acknowledge that all fees are final and non-refundable

5.3 Price Changes

We may modify subscription pricing with 30 days' written notice. Price changes will not affect your current billing period but will apply to subsequent renewals unless you cancel your subscription.

5.4 Taxes

You are responsible for all applicable taxes, duties, and governmental charges related to your use of the Services, except for taxes based on our net income.

6. Cancellation, Refunds, and Trial Terms

6.1 Cancellation Rights

You may cancel your subscription at any time through your account settings, or by emailing contact@workwise-ai.com. For trials, cancellation must occur before the trial period ends to avoid charges. For paid subscriptions, cancellation takes effect at the end of your current billing period, and you retain access to paid features until expiration.

6.2 Refund Policy

NO REFUNDS: All sales are final. We do not provide refunds under any circumstances except:

• Billing Errors Only: Immediate refund for unauthorized charges, duplicate billing, or technical payment processing errors

NO REFUNDS are provided for:

• Dissatisfaction with AI-generated content quality or effectiveness
• Failure to achieve desired career outcomes or job placement
• Change of mind after subscription purchase
• Partial billing periods or unused subscription time
• Account termination due to Terms violations
• User error or misunderstanding of service features
• Service outages, downtime, or technical interruptions of any duration
• Maintenance periods, system updates, or service modifications
• Third-party service failures affecting our platform
• External factors affecting job market or hiring decisions
• Force majeure events or circumstances beyond our control

Important: All sales are final. By subscribing, you acknowledge that our AI-powered services are provided "as-is" and results may vary. We recommend using our 3-day free trial to evaluate our services before committing to a paid subscription.

6.3 Trial Period Terms

New users may be eligible for a 3-day free trial. Trial limitations:

• One trial per user/email address/payment method
• Full access to Pro features during trial period
• Automatic conversion to paid subscription unless cancelled
• Charges begin immediately after trial expiration
• Cancel anytime during trial to avoid charges

6.4 Trial Communications

By starting a trial, you consent to receive essential service emails including:

• Trial confirmation and welcome information
• Trial expiration reminders and billing notifications
• Subscription confirmation when trial converts to paid service
• Account and billing-related communications

These communications are necessary for service delivery and billing compliance. You may unsubscribe from marketing emails but will continue to receive essential service communications while you have an active account or subscription.

7. User Content and Data Rights

7.1 Your Content Ownership

You retain all rights, title, and interest in your User Content. You are solely responsible for your User Content and the consequences of posting or publishing it.

7.2 Limited License to Us

By uploading User Content, you grant us a limited, non-exclusive, royalty-free, transferable license to:

• Process, store, and transmit your User Content to provide the Services
• Use your User Content to generate personalized AI recommendations and optimizations
• Create derivative works solely for the purpose of providing Services to you
• Back up your User Content for service reliability and data recovery

Important: This license terminates when you delete your User Content or close your account, except for Content that has been shared with others or as required for legal compliance.

7.3 AI Training Exclusion

We do NOT use your User Content to train AI models, improve third-party AI systems, or for any purpose other than providing Services directly to you. Your professional documents and personal information remain confidential.

7.4 Content Standards

Your User Content must not:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights of third parties
• Contain false, misleading, or fraudulent information
• Include malicious code, viruses, or harmful components
• Violate privacy rights of other individuals

8. Prohibited Uses and Conduct

8.1 Prohibited Activities

You agree not to:

• Abuse the Services: Use automated systems, bots, or scrapers to access the Services
• Circumvent Restrictions: Attempt to bypass paywalls, usage limits, or security measures
• Reverse Engineer: Decompile, disassemble, or reverse engineer any aspect of the Services
• Share Accounts: Allow others to use your account or share your login credentials
• Fraudulent Activity: Create fake accounts, submit false information, or engage in payment fraud
• Interfere with Services: Disrupt, damage, or impair the functionality of our systems
• Illegal Purposes: Use the Services for any unlawful activities or prohibited purposes
• Compete with Us: Use the Services to develop competing products or services
• Data Mining: Extract, harvest, or collect user data or business intelligence
• Benchmark Testing: Conduct performance or security testing without written consent
• Resale or Transfer: Resell, rent, lease, or transfer access to the Services
• Harmful Content: Upload malware, viruses, or any malicious code

8.1A Enforcement and Penalties

Violations of these prohibited activities may result in:

• Immediate termination without refund or compensation
• Legal action including claims for damages and injunctive relief
• Reporting to authorities for suspected illegal activities
• Financial penalties including all costs of investigation and enforcement
• Permanent ban from creating future accounts

8.2 Rate Limiting and Fair Use

We implement usage limits at our sole discretion. Any usage we deem excessive may result in immediate restrictions or account termination.

8.3 Violation Consequences

Violations may result in warnings, temporary suspension, permanent account termination, or legal action. We reserve the right to refuse service to anyone for any reason at our sole discretion.

8.4 Audit Rights and Compliance

To ensure compliance with these Terms, we reserve the right to:

• Monitor Usage: Track and analyze your use of the Services
• Audit Accounts: Review account activity and content for compliance
• Investigate Violations: Examine suspected breaches of these Terms
• Preserve Evidence: Retain data necessary for legal proceedings
• Cooperate with Authorities: Provide information to law enforcement when required
• Block Suspicious Activity: Restrict access during investigations

You consent to such monitoring and agree to cooperate with any compliance investigations.

9. Intellectual Property Rights

9.1 Our Intellectual Property

The Services, including all content, features, functionality, software, algorithms, and technology, are owned by WorkWise Software Ltd and protected by United Kingdom and international intellectual property laws. Our trademarks, service marks, and logos are our property and may not be used without written permission.

9.2 Third-Party Intellectual Property

The Services may include third-party content, software, or services. All such content remains the property of its respective owners and is protected by applicable intellectual property laws.

9.3 DMCA Policy

We respect intellectual property rights and respond to valid DMCA takedown notices. To report copyright infringement, contact us at contact@workwise-ai.com with detailed information about the alleged infringement.

10. Privacy and Data Protection

10.1 Privacy Policy and Cookie Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information and is incorporated into these Terms by reference.

Cookie Policy Integration: Our Cookie Policy governs the use of cookies and similar technologies on our platform and is hereby incorporated into these Terms by reference. By agreeing to these Terms, you automatically agree to our Cookie Policy and consent to our use of cookies as described therein.

10.2 Data Processing

By using our Services, you consent to the processing of your personal data as described in our Privacy Policy and as necessary to provide the Services, including AI-powered features that require data analysis.

10.3 Data Security

We implement appropriate technical and organizational measures to protect your data, but no method of transmission or storage is completely secure. You acknowledge the inherent security risks of internet-based services.

11. Disclaimers and Limitations of Liability

11.1 Service Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. We disclaim all warranties including but not limited to merchantability, fitness for a particular purpose, non-infringement, and title.

11.2 AI Services Disclaimers

AI-generated content is provided for informational purposes only and should not be considered professional career advice. We make no warranties regarding:

• Accuracy or completeness of AI-generated content
• Suitability for any particular job or industry
• Success in job applications or career advancement
• Compliance with specific employer requirements

11.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WORKWISE SOFTWARE LTD, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUBSIDIARIES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DATA LOSS, BUSINESS INTERRUPTION, LOSS OF GOODWILL, LOSS OF OPPORTUNITIES, OR COSTS OF PROCUREMENT OF SUBSTITUTE SERVICES, ARISING FROM YOUR USE OF THE SERVICES.

AGGREGATE LIABILITY CAP: Our total liability to you for all claims arising from your use of the Services, whether in contract, tort, negligence, or otherwise, shall not exceed £100.

TIME LIMITATION: Any claim against us must be brought within 12 months of the date the cause of action arose, after which time such claim is permanently barred.

12. Indemnification

You agree to indemnify, defend, and hold harmless WorkWise Software Ltd, its officers, directors, employees, and agents from and against all claims, liabilities, damages, losses, costs, and expenses (including all attorneys' fees and costs) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your User Content
• Any false or misleading information provided by you

13. Third-Party Services and Integrations

13.1 Third-Party Providers

Our Services integrate with third-party providers including:

• Stripe: Payment processing and subscription management
• OpenRouter/Google Gemini: AI model services for content generation
• Other Service Providers: Analytics, hosting, and support tools

13.2 Third-Party Terms

Your use of third-party services is subject to their respective terms of service and privacy policies. We are not responsible for third-party services or their compliance with applicable laws.

13.3 External Links

The Services may contain links to external websites or services. We do not endorse or assume responsibility for any third-party content, privacy policies, or practices.

14. International Use and Export Compliance

14.1 Geographic Restrictions

The Services are operated from the United Kingdom and intended for users in jurisdictions where such use is legal. You are responsible for compliance with local laws and regulations.

14.2 Export Controls

You agree to comply with all applicable export and import laws and regulations. You may not use the Services if you are located in a country subject to economic sanctions or export restrictions.

15. Modifications to Terms and Services

15.1 Terms Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice on our website at least 30 days before taking effect. Your continued use after changes constitutes acceptance of the modified Terms.

15.2 Service Changes

We may modify, update, or discontinue features of the Services at any time without notice. We are not liable for any modifications, suspensions, or discontinuations of the Services.

16. Termination

16.1 Termination by You

You may terminate this Agreement by cancelling your subscription and discontinuing use of the Services. Termination does not relieve you of obligations incurred prior to termination.

16.2 Termination by Us

We reserve the right to suspend or terminate your account and access to the Services immediately, without prior notice or liability, for any reason whatsoever, including but not limited to:

• Violation of these Terms or any applicable laws
• Fraudulent, abusive, or illegal activity
• Breach of payment obligations or chargebacks
• Misuse of the Services or excessive resource consumption
• Providing false or misleading information
• Engaging in conduct that harms our business reputation
• Security breaches or threats to system integrity
• Violation of intellectual property rights
• Any reason we deem necessary to protect our business interests
• At our sole discretion without cause

We are not obligated to provide specific reasons for termination and such decisions are final and non-appealable. Upon termination, all rights granted to you under these Terms will cease immediately.

16.3 Effect of Termination

Upon termination:

• Your access to the Services will cease immediately
• We may delete your User Content immediately at our sole discretion
• Accrued payment obligations remain due
• Provisions regarding intellectual property, limitation of liability, and indemnification survive termination

17. Dispute Resolution and Governing Law

17.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

17.2 Jurisdiction and Venue

Any disputes arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales. You irrevocably consent to the jurisdiction of such courts and waive any objection to venue in such courts.

17.3 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good faith resolution through direct negotiation for at least 30 days after written notice of the dispute.

17.4 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, COLLECTIVE PROCEEDINGS, OR REPRESENTATIVE ACTIONS AGAINST WORKWISE SOFTWARE LTD. This waiver applies to the maximum extent permitted by applicable law.

17.5 Legal Fees

In any legal proceeding involving these Terms, you agree to pay all of our attorneys' fees, costs, and expenses regardless of the outcome.

17.6 Injunctive Relief

You acknowledge that any breach of these Terms may cause irreparable harm to WorkWise Software Ltd for which monetary damages would be inadequate. Therefore, we are entitled to seek injunctive relief, specific performance, and other equitable remedies without posting bond or proving damages.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and WorkWise Software Ltd regarding the Services and supersede all prior agreements and understandings.

18.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable.

18.3 Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

18.4 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign this Agreement without restriction in connection with a merger, acquisition, or sale of assets.

18.5 Force Majeure

We shall not be liable for any delay or failure to perform due to any circumstances whatsoever, including but not limited to acts of God, war, terrorism, pandemics, government actions, or any other reason. You remain fully liable for all obligations regardless of circumstances.

18.6 Notices

Legal notices must be sent to contact@workwise-ai.com or our registered address. Notices to you may be sent to your account email address and are deemed received when sent.

19. Contact Information