Company Information
WorkWise Software Ltd
Company Number: 16474821
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: contact@workwise-ai.com
This Cookie Policy explains how WorkWise Software Ltd ("WorkWise", "we", "us", or "our") uses cookies and similar technologies when you visit our website and services.
1. Legal Basis and Controller Information
WorkWise Software Ltd is the data controller for cookie-related personal data. We process cookies and related personal data under the following legal bases:
- Consent: For non-essential cookies where required by law
- Legitimate Interests: For essential cookies necessary for service operation
- Contract Performance: For cookies required to provide our services
- Legal Obligation: For cookies required by applicable laws
2. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They contain information that is transferred to your device's hard drive and allow websites to recognize your device and store information about your preferences or past actions.
2.1 Types of Technologies
We use various technologies similar to cookies, including:
- HTTP Cookies: Standard website cookies
- Local Storage: HTML5 local storage for application data
- Session Storage: Temporary storage for session-specific data
- Web Beacons: Transparent tracking pixels
- Analytics Scripts: Third-party analytics and tracking codes
3. Cookie Categories and Legal Basis
3.1 Strictly Necessary Cookies (No Consent Required)
Legal Basis: Legitimate interests and contract performance
These cookies are essential for the website to function properly and cannot be disabled:
- Authentication cookies: Keep you signed in to your account
- Security cookies: Protect against fraud and abuse
- Load balancing cookies: Distribute network traffic efficiently
- CSRF protection: Prevent cross-site request forgery attacks
- Cookie consent: Remember your cookie preferences
3.2 Performance and Analytics Cookies
Legal Basis: Consent (where required) or legitimate interests
These cookies help us understand how visitors interact with our website:
- Google Analytics: Website usage statistics and user behavior analysis
- Performance monitoring: Track site speed and functionality
- Error tracking: Identify and fix technical issues
- A/B testing: Optimize user experience through testing
3.3 Functional Cookies
Legal Basis: Consent or legitimate interests
These cookies enable enhanced functionality and personalization:
- User preferences: Remember language and display settings
- Form data: Save partially completed forms
- Chat widgets: Enable customer support features
- Accessibility: Remember accessibility preferences
3.4 Marketing and Advertising Cookies
Legal Basis: Consent
These cookies track your online activity for advertising purposes:
- Retargeting: Show relevant ads based on your interests
- Conversion tracking: Measure advertising effectiveness
- Social media: Enable sharing and social media features
- Affiliate tracking: Track referrals and partnerships
4. Specific Cookies We Use
Essential Cookies
| Cookie Name | Purpose | Retention |
|---|---|---|
| auth_token | User authentication | Session |
| csrf_token | Security protection | Session |
| cookie_consent | Cookie preferences | 1 year |
| session_id | Session management | Session |
Third-Party Cookies
- Google Analytics (_ga, _gid, _gat): Website analytics - 2 years
- Stripe (stripe_mid, stripe_sid): Payment processing - Various
- OpenRouter AI: AI service authentication - Session
- Cloudflare (__cflb, __cf_bm): Security and performance - Various
5. Cookie Management and Your Rights
5.1 Managing Cookie Preferences
You can control cookies through:
- Cookie Settings: Use our cookie preference center (available via "Cookie Settings" button)
- Browser Settings: Configure cookies in your browser preferences
- Opt-out Links: Use third-party opt-out mechanisms where available
5.2 Browser Cookie Controls
Most browsers allow you to:
- View and delete existing cookies
- Block all cookies or specific types
- Receive notifications when cookies are set
- Set preferences for specific websites
5.3 Impact of Disabling Cookies
Important: Disabling certain cookies may impact website functionality. Essential cookies cannot be disabled as they are necessary for basic service operation.
6. Data Retention and International Transfers
6.1 Retention Periods
- Session cookies: Deleted when you close your browser
- Persistent cookies: Deleted according to specified expiration dates
- Analytics data: Retained for up to 26 months (Google Analytics default)
- Marketing cookies: Typically 30 days to 2 years
6.2 International Data Transfers
Some cookies may transfer data outside the UK/EEA. We ensure appropriate safeguards through:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions for approved countries
- Certified data protection frameworks
- Additional security measures for high-risk transfers
7. Third-Party Services and Cookies
7.1 Third-Party Cookie Policies
We use third-party services that may set their own cookies. Please review their policies:
- Google Analytics: Google Privacy Policy
- Stripe: Stripe Privacy Policy
- Cloudflare: Cloudflare Privacy Policy
7.2 Social Media and External Links
Our website may contain links to third-party websites and social media platforms. These services have their own cookie policies and we are not responsible for their practices.
8. Legal Compliance and Business Protection
8.1 GDPR and UK GDPR Compliance
Our cookie practices comply with:
- EU General Data Protection Regulation (GDPR)
- UK Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR)
- California Consumer Privacy Act (CCPA) where applicable
8.2 Limitation of Liability and Business Protection
MAXIMUM LIABILITY LIMITATION:
- NO WARRANTIES: Cookies and related technologies are provided "AS-IS" without any warranties, express or implied, including but not limited to merchantability, fitness for purpose, or non-infringement.
- NO LIABILITY: TO THE MAXIMUM EXTENT PERMITTED BY LAW, WorkWise Software Ltd shall NOT be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from cookie use, browser compatibility issues, data loss, business interruption, or third-party cookie practices.
- MAXIMUM DAMAGE LIMITATION: In no event shall our total liability exceed £100 (one hundred pounds sterling) regardless of the theory of liability.
- TIME LIMITATION: Any claims must be brought within 30 days of the alleged incident or be forever barred.
- ACCEPTANCE: Your continued use constitutes full acceptance of these limitations and our cookie practices.
8.3 Force Majeure and Service Interruptions
NO LIABILITY FOR EXTERNAL FACTORS: We are not responsible for cookie functionality issues caused by force majeure events, government actions, internet service provider failures, browser updates, device compatibility issues, third-party service interruptions, cyber attacks, or any circumstances beyond our reasonable control.
8.4 Indemnification
USER INDEMNIFICATION: You agree to indemnify, defend, and hold harmless WorkWise Software Ltd, its officers, directors, employees, and agents from any claims, damages, or expenses (including legal fees) arising from your use of our website, violation of this policy, or infringement of third-party rights related to cookie usage.
9. Updates and Changes
We may update this Cookie Policy at our sole discretion to reflect changes in:
- Our cookie practices and technologies
- Legal requirements and regulatory guidance
- Third-party services and integrations
- Business operations and service offerings
- Risk management and business protection needs
9.1 Notification of Changes
We will notify you of material changes by:
- Updating the "Last updated" date at the top of this policy
- Providing prominent notice on our website (where legally required)
- Sending email notifications for significant changes (where legally required)
AUTOMATIC ACCEPTANCE: Your continued use of our services after policy updates constitutes automatic acceptance of the revised terms. If you do not agree with changes, you must discontinue use immediately. We are not obligated to maintain previous policy versions or provide individual notice of non-material changes.
9.2 Emergency Updates
IMMEDIATE EFFECT: We reserve the right to update this policy immediately without prior notice when required for legal compliance, security reasons, or business protection. Such changes take effect upon posting.
10. Contact Information and Data Protection Rights
Cookie and Privacy Inquiries
Data Protection Officer:
Email: contact@workwise-ai.com
Subject Line: "COOKIE POLICY INQUIRY - [Your Topic]"
Registered Office:
WorkWise Software Ltd
71-75 Shelton Street
Covent Garden
London, United Kingdom
WC2H 9JQ
Company Details:
Company Number: 16474821
Incorporated in England and Wales
10.1 Your Data Protection Rights
Under GDPR and UK data protection law, you have the right to:
- Access: Request information about cookies and related data processing
- Rectification: Correct inaccurate personal data
- Erasure: Request deletion of personal data (subject to legal exceptions)
- Restrict Processing: Limit how we process your personal data
- Data Portability: Receive your data in a structured, machine-readable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for cookie processing at any time
10.2 Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO):
ICO: ico.org.uk | Tel: 0303 123 1113
10.3 Dispute Resolution and Jurisdiction
GOVERNING LAW: This Cookie Policy is governed by English law. Any disputes arising from this policy or cookie usage shall be subject to the exclusive jurisdiction of the English courts.
DISPUTE RESOLUTION: Before initiating legal proceedings, parties must attempt good faith resolution through direct negotiation for 30 days. We reserve the right to seek injunctive relief without posting bond.
LEGAL FEES: The prevailing party in any dispute shall be entitled to recover reasonable attorney fees and costs.
11. Severability and Enforcement
11.1 Severability
If any provision of this Cookie Policy is found to be unenforceable, the remaining provisions shall continue in full force and effect. Unenforceable provisions shall be modified to the minimum extent necessary to make them enforceable while preserving their original intent.
11.2 Waiver
Our failure to enforce any provision of this policy does not constitute a waiver of our right to enforce such provision in the future. All waivers must be in writing and signed by an authorized representative.
11.3 Survival
Provisions relating to liability limitation, indemnification, governing law, and dispute resolution shall survive termination of your use of our services.
Effective Date: This Cookie Policy is effective as of January 2025 and applies to all users of the WorkWise platform. By continuing to use our services, you acknowledge that you have read, understood, and agree to be legally bound by this policy and all its provisions.